Online Patient Access: Frequently Asked Questions

Overview of FollowMyHealth Portal.

 

What is FollowMyHealth?

FollowMyHealth is a secure, online patient portal that enables you to access and manage your health information… when it is most convenient for you.

 

Is there a fee to use the portal?

No. FollowMyHealth is a free service that we provide as part of our commitment to your individual needs, optimal care and best outcomes and health.

 

How will I know when something has been added to my portal?

Log in to the system any time from wherever you have Internet access to review your information —securely. You may also decide that you want to receive email and/or text notifications whenever information is revised or added to your account. Just select “My Account,” then “Preferences,” and customize your notification settings to meet your needs.

 

Do I need any special equipment to use the portal?

Your FollowMyHealth portal can be accessed from any computer, tablet or mobile device with an Internet connection. FollowMyHealth is supported by the following web browsers:

  • Internet Explorer 8.0 or higher
  • Mozilla Firefox
  • Google Chrome

 

There are also FollowMyHealth apps available for both iOS and Android devices.

 

Enrolling in FollowMyHealth for patient online access.

 

How do I set up a FollowMyHealth account?

Sign-up is simple and usually takes place when patients arrive for provider appointments. Talk to a staff member about getting connected right away.

 

Once you sign up, watch for an email from noreply@followmyhealth.com within a few business days. Click the registration link to complete the process.

 

What if I don’t receive the invitation email?

To ensure that the FollowMyHealth invitation email reaches you, please check your “spam folder” and add noreply@followmyhealth.com as an approved sender.

 

Here is how to add an approved sender to popular email domains:

Yahoo

  1. Open Yahoo email account
  2. Click Options
  3. Click Settings
  4. Click Filters
  5. Click Add
  6. Enter in the email address: noreply@followmyhealth.com
  7. Use the drop down “Then deliver the email to the following folder”: Select Inbox
  8. Click Save

Gmail

  1. Open Gmail account
  2. Select contacts from the options on the left side of the Gmail Inbox
  3. Select Create Contact on the top menu
  4. Enter in the email address: noreply@followmyhealth.com
  5. Click Save

AOL, Comcast, Frontier, Centurylink, Embarqmail, Qwest

  1. Open email account
  2. Click on Contacts (or address book)
  3. Click New Contact
  4. Enter in the email address: noreply@followmyhealth.com
  5. Click Add Contact

Hotmail and Web Outlook.com

  1. Open email account
  2. Click on Settings (small gear icon at top right)
  3. Click Safe and Blocked Senders
  4. Enter in the email address: noreply@followmyhealth.com
  5. Click Save

Windows Live and Outlook Application

  1. Open email account
  2. Click on Home tab in the ribbon
  3. Click on Junk button
  4. Select Safety options from drop-down menu
  5. Click Add
  6. Enter in the email address: noreply@followmyhealth.com
  7. Click OK

MSN

  1. Open MSN email account
  2. Select Settings: Email | Junk e-mail (bottom left, just above Calendar)
  3. From the E-mail settings screen, select Junk E-mail Guard
  4. Select Safe List
  5. Enter in the email address: noreply@followmyhealth.com
  6. Select Add

 

What is my username? My password?

You determine your own username and password when you create your FollowMyHealth account online.

 

After I set up my account, when and how do I log in?

Log in whenever you want to review changes, make updates, request appointments and more. Bookmark the site to make it convenient to visit on a regular basis. A link to FollowMyHealth is also available at www.adriatica-wh.com. You may also decide to receive email and/or text notifications when information is revised or added to your account. Select “My Account,” then “Preferences” and customize your notification settings to meet your needs.

 

Password and Login Issues.

 

What if I don’t receive my invitation email?

To ensure that the FollowMyHealth invitation email reaches you, please check your “spam folder” and add noreply@followmyhealth.com as an approved sender.

 

What if I forget my password?

If you don’t remember your password, choose FMH Secure Login, enter your username and select “Reset.” You will then receive an email with instructions about how to complete this process. If you originally signed up using another account (Facebook, Google, Yahoo or LiveID), select the appropriate icon and follow the instructions.

 

Please note: If you request three password resets in a 24-hour period and do not reset the password, this option will be locked for 24 hours.

 

What if I have trouble logging in or using the portal?

Call the FollowMyHealth help line at 888-670-9775 or send an email to support@followmyhealth.com.

 

Confidentiality and Privacy.

 

Will my information in the portal be secure?

Yes, your personal and medical information in the FollowMyHealth portal will be kept confidential. FollowMyHealth uses a secure, encrypted connection that meets the highest industry standards. All health data is stored on a secure server.

 

Only you – and those you authorize – will be able to see or gain access to the information in your portal. We will not share your personal information with any outside party not affiliated with our organization.

 

Previous Medfusion/Intuit Health Patient Portal.

 

Can I still access my previous Medfusion/Intuit Health account?

Yes. Please follow this link to access your account: Medfusion Patient Portal

 

For more information, or to schedule an appointment, call (855) 398-5962. You can also schedule an appointment using our easy online form.